This is a varied and important role involving front line face to face customer contact with our clients.
Exceptional customer service, time management and accuracy with administration is required. The ability to multi task and remain calm under pressure are key attributes needed for success in this role.
Front Office / Customer Service:
- First-handle experience in outdoor adventure
- Enthusiasm for travel and tourism
- A positive and energetic personality with a happy to help attitude
- 5 years + customer service experience
- Excellent communications skills
- Quick and alert and able to adapt and be flexible.
- Assist and help customers with vehicle demonstrations
- Go the extra mile to engage customers
- Utilise computer technology to handle high call volumes
- Excellent product knowledge
- Competency handling direct, email, and phone enquiry.
- Follow up on every quotation to ensure 100% conversion rate.
- Monitoring competitor behavior.
- Intensive care on upcoming deals and promotions.
- Up sell insurance, accessories and merchandise.
- Report to Sales Manager.
- Assist the Supervisor in all jobs to make sure all areas are fully functional.
- Seek to constantly improve vehicle dispatch procedure.
- Report any issues to the Front Office Supervisor or Sales Manager.
- Any other duties or tasks that may be reasonably assigned to the role from time to time
Skills and attributes required:
- Ability to deliver excellent customer service
- An outgoing and “happy to help” personality
- Computer literacy
- Ability to sell in a retail environment
- Accuracy in Data Entry
- Ability to use initiative, troubleshoot and problem solve
- Ability to juggle many tasks at once
- Ability to remain calm under pressure
- Good communications skills
- Ability to listen and empathize
- Knowledge of NZ and it’s geography and attractions
- Strong time management skills
- Start now
- Summer contract only – until April 2019
- Must be able to drive a car
- No experience needed. Positive attitude and happy to help attitude.
- $18.50 hourly with commission
Send your application to us either via email or give us a call!
FREE Spaceship hire at the end of their employment
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